Customer Support For UK E-commerce

UK-trained support agents based in our Preston office, helping Shopify stores and businesses handle customer service and back-office tasks. Trusted by UK businesses, with plans from £1,000/month, no setup fees, and a 3-day free trial.

  • Your Own Dedicated Agent, No rotating staff.
  • Platform-Ready, Trained in Shopify, Gorgias, Zendesk and Klaviyo.
  • Risk-Free Replacement, Not happy? Agent will be replace within 72 hours.
Book 15-min Discovery Call
See Pricing & Plans

4.8/5

Customer Satisfaction

UK

Billing & Operations

UK

E-commerce Specialists

/5
Average CSAT
%
UK Billing
%
UK Focused
UK E-commerce Clients
-4
Week Placement
%
Vetted Talent
%
UK Focused
%
Overhead Reduction

Your Entire E-commerce Support Stack

From customer questions to order updates and returns, your dedicated agent handles the day-to-day work that keeps your Shopify store running smoothly.

Explore services

Live Chat & Email Support

Handle customer enquiries through Gorgias, Zendesk or Intercom with friendly, on-brand replies and timely resolutions.

Order Tracking & Updates

Answer “Where is my order?” queries, check tracking, and handle address changes and order updates.

Returns, Refunds & Exchanges

Manage return requests, process eligible refunds and exchanges, and offer store credit where appropriate.

Shopify Store Admin

Keep everyday tasks moving with order notes, loyalty point updates, review requests and routine store administration.

Phone Support

Available on our Growth plan. Give customers a professional point of contact with a dedicated UK phone number and a clear, UK-neutral speaking style.

General Administration

Keep your front desk and back office running smoothly. We supply highly capable remote administrators to handle data entry, appointment booking, coordination, and daily operational support.

Telephone Customer Assistants

Ensure your clients always hear a professional, helpful voice. Our remote customer assistants are rigorously tested for spoken English fluency and excellent communication skills.

Finance & Accounts Administration

Secure, accurate, and reliable back-office support. We provide dedicated staff to manage invoicing, payroll processing, and daily bookkeeping, strictly adhering to UK standards.

Hiring support in UK costs £2,200 + NI + desk.

We are different, Preston Based Boutique, not BPO.

Big BPOs focus on volume. We focus on people. With just 7 resources placed, we deliver dedicated, reliable customer support that feels like part of your team, not an outsourced service.

Dedicated Agent: Hired for you, working UK hours (8am–5pm).
Founder-Led: Direct WhatsApp access, no management layers.
Quality First: Small team, personal service, happier customers.
Book 15-min Discovery Call

Built for the diverse demands of the UK market.

Running a business in the UK comes with high administrative burdens and rising local staffing costs. We founded Global Remote Solutions (GRS) to fix this. We handle the heavy lifting of sourcing, vetting, and deploying top-tier remote talent so you can focus on scaling your business without sacrificing quality or compliance.

  • Complete transparency and honest communication
  • Strict UK business hours (or out-of-hours) alignment
  • Adaptable to your specific software and workflows
More About Us

Why Choose Us

We don’t just forward CVs. We rigorously test

In-Depth Interviews

Every candidate undergoes comprehensive, face-to-face video interviews via Microsoft Teams.

Skills & Language Assessments

We conduct strict reading, writing, and speaking assessments to ensure flawless English communication.

Thorough Reference Checks

We verify past employment and professional character to guarantee reliability and honesty.

Simple, Transparent Pricing

Choose from our range of flexible pricing options that cater to your specific needs.

$0

Free Plan

Essential features to start

Get Started

  • 1 Dedicated Agent, 40 hrs/week

  • Email & Live Chat Gorgias, Zendesk, or Freshdesk

  • Shopify Ready — Order edits, tracking, refunds, and discount queries

  • Daily Handover Report, Ticket volumes, issues, and customer trends

$9/mo

Basic Plan

Affordable tools for beginners

Get Started

  • Budget-friendly pricing

  • Flexible plan options

  • Customizable features

  • Value-driven plans

$19/mo

Pro Plan

Advanced features for growth

Get Started

  • Budget-friendly pricing

  • Flexible plan options

  • Customizable features

  • Value-driven plans

Simple, Transparent Pricing

All plans include: 

– No contracts, no setup fees  

– Cancel anytime  

– 3-day free trial

Get Started

Starter

$1000/mo

For chat & email support:

Get Started

  • 1 dedicated agent, 40 hrs/week (Mon-Fri)

  • Chat & email via Gorgias or Zendesk

  • Shopify-trained

  • Free agent replacement

Growth

$1200/mo

Everything in Starter, plus:

Get Started

  • UK phone number for voice support

  • Returns handling & upsell training

  • Customer satisfaction & quality checks

  • Direct founder support

Scroll to Top