Hire Global Like Local.
Dedicated Support For UK E-Commerce.
Stop bleeding cash on £26k in-house salaries or rolling the dice on unvetted freelancers. Dedicated, native-fluent support specialists trained on Shopify & Gorgias—managed and quality-checked from Preston.
Hi, my Royal Mail tracking hasn’t updated for order #42981. Was this dispatched yesterday?
Good morning Charlotte! I’ve checked your parcel directly with Royal Mail Tracked 24. It cleared the North West Hub this morning and is out for delivery today before 2:00 pm. Here is your tracking link.
- Your Own Dedicated Agent, No rotating staff.
- Platform-Ready, Trained in Shopify, Gorgias, Zendesk and Klaviyo.
- Risk-Free Replacement, Not happy? Agent will be replace within 72 hours.
Your Entire E-commerce Support Stack
From customer questions to order updates and returns, your dedicated agent handles the day-to-day work that keeps your Shopify store running smoothly.
Dedicated Customer Support for UK E-commerce
Rising staffing costs shouldn’t mean compromising customer experience. Global Remote Solutions provides dedicated customer support agents from our Preston office, helping UK e-commerce businesses manage enquiries, orders and returns without the cost of an in-house team.
- Complete transparency and honest communication
- Strict UK business hours (or out-of-hours) alignment
- Adaptable to your specific software and workflows
Your Entire E-Commerce Support Stack
From first-touch customer questions to post-purchase returns, your dedicated agent handles the day-to-day tickets that keep your Shopify store running at five stars.
Live Chat & Email Support
Handle daily ticket volume through Gorgias, Zendesk, or Intercom with prompt, polite, and on-brand replies that de-escalate buyer frustration and protect repeat orders.
Order Tracking & Updates
Resolve “Where is my order?” queries instantly. Your agent cross-checks Royal Mail, Evri, and DPD tracking, corrects mistaken addresses, and manages courier disputes.
Returns, Refunds & Exchanges
Manage return requests, verify item condition against policy, issue refunds, and proactively offer store credit to keep capital inside your store.
Shopify Store Admin
Keep everyday backend tasks moving: updating customer order notes, manual tag management, loyalty point corrections, and dispatch coordination.
Inbound Phone Support
Give VIP buyers an immediate voice contact. Includes a dedicated UK geographic phone number, voicemail triage, and a clear, polite British-neutral speaking style.
The Old Way vs. The GRS Model
See how dedicated Preston-managed support compares to expensive in-house payroll and unpredictable freelancers.
| Operational Feature | The Old Way In-House / Freelancers / Traditional BPOs |
RECOMMENDED FOR UK BRANDS
The GRS Model
Dedicated Preston-Managed Specialist
|
|---|---|---|
| Upfront Cost & Risk |
£3,000+ recruiter fees or hefty upfront setup deposits
|
£0 setup fee · 3-day risk-free trial
|
| UK Payroll & Taxes |
13.8% Employer NI + 3% Pension + Holiday & Sick Pay
|
£0 statutory liability · One simple monthly UK invoice
|
| Platform Readiness |
Weeks of your own time teaching Shopify, Gorgias, and returns
|
Pre-trained on Shopify, Gorgias, Zendesk & Klaviyo
|
| Agent Consistency |
Anonymous rotating ticket pool or multi-client freelancers
|
1:1 Dedicated agent · Same person inside your store daily
|
| QA & Supervision |
You micromanage tickets, attendance, and tone errors yourself
|
Preston, UK management team conducts regular QA & reviews
|
| Turnover Guarantee |
Staff quits or ghosts; you start the expensive hiring loop again
|
72-Hour Free Replacement Guarantee if not 100% happy
|
| Timezone Alignment |
Off-shift hours, delayed replies, and poor communication
|
Live UK business hours (8:30 am – 5:00 pm GMT/BST)
|
| Monthly Investment | £2,200 – £2,600+ / mo Salary + NI + Pension + Software | From £1,000 / mo Flat monthly rolling · Zero surprise fees |
How It Works
Discovery Call — 15 Minutes
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Agent Matching — Within 48 Hours
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Free Trial — 3 Days
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Go Live — Ongoing Support
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What Our Clients Say
Discover how our remote support services help e-commerce businesses thrive.
We were paying £2,400 for UK-based support. Switched to Global Remote Solutions — Same CSAT 4.7, response time from 24h to 2h, cost £1,150. Same agent Ayesha daily, feels like in-house.
James Carter
Founder, UK Beauty Store
Global Remote Solutions has transformed the way I manage my online store. Their support team is always responsive and knowledgeable, helping me troubleshoot issues quickly and efficiently. My customer satisfaction rates have skyrocketed. Highly recommend their services to any e-commerce business owner!"
Sarah M.
Founder
As an e-commerce business owner, reliable support is crucial, and Global Remote Solutions delivers exactly that.
