Customer Support For UK E-commerce

UK-trained support agents based in our Preston office, helping Shopify stores and businesses handle customer service and back-office tasks. Trusted by UK businesses, with plans from £1,000/month, no setup fees, and a 3-day free trial.

  • Your Own Dedicated Agent, No rotating staff.
  • Platform-Ready, Trained in Shopify, Gorgias, Zendesk and Klaviyo.
  • Risk-Free Replacement, Not happy? Agent will be replace within 72 hours.
Book 15-min Discovery Call
See Pricing & Plans

4.8/5

Customer Satisfaction

UK

Billing & Operations

UK

E-commerce Specialists

/5
Average CSAT
%
UK Billing
%
UK Focused
UK E-commerce Clients
-4
Week Placement
%
Vetted Talent
%
UK Focused
%
Overhead Reduction

Your Entire E-commerce Support Stack

From customer questions to order updates and returns, your dedicated agent handles the day-to-day work that keeps your Shopify store running smoothly.

Explore services

Live Chat & Email Support

Handle customer enquiries through Gorgias, Zendesk or Intercom with friendly, on-brand replies and timely resolutions.

Order Tracking & Updates

Answer “Where is my order?” queries, check tracking, and handle address changes and order updates.

Returns, Refunds & Exchanges

Manage return requests, process eligible refunds and exchanges, and offer store credit where appropriate.

Shopify Store Admin

Keep everyday tasks moving with order notes, loyalty point updates, review requests and routine store administration.

Phone Support

Available on our Growth plan. Give customers a professional point of contact with a dedicated UK phone number and a clear, UK-neutral speaking style.

Hiring support in UK costs £2,200 + NI + desk.

We are different, Preston Based Boutique, not BPO.

Big BPOs focus on volume. We focus on people. With just 7 resources placed, we deliver dedicated, reliable customer support that feels like part of your team, not an outsourced service.

Dedicated Agent: Hired for you, working UK hours (8am–5pm).
Founder-Led: Direct WhatsApp access, no management layers.
Quality First: Small team, personal service, happier customers.
Book 15-min Discovery Call

Dedicated Customer Support for UK E-commerce

Rising staffing costs shouldn’t mean compromising customer experience. Global Remote Solutions provides dedicated customer support agents from our Preston office, helping UK e-commerce businesses manage enquiries, orders and returns without the cost of an in-house team.

  • Complete transparency and honest communication
  • Strict UK business hours (or out-of-hours) alignment
  • Adaptable to your specific software and workflows
More About Us

How It Works

Discovery Call — 15 Minutes

Tell us about your store, daily ticket volumes and support tools.

Agent Matching — Within 48 Hours

We shortlist two suitable UK-based agents for you to interview and choose from.

 Free Trial — 3 Days

Your selected agent handles real customer tickets under supervision, so you can assess the quality firsthand.

Go Live — Ongoing Support

Get dedicated customer support, daily performance reports and weekly quality checks to keep your service on track.

Simple, Transparent Pricing

All plans include: 

– No contracts, no setup fees  

– Cancel anytime  

– 3-day free trial

Get Started

Starter

£1000/mo

For chat & email support:

Get Started
Get Started

  • 1 dedicated agent, 40 hrs/week (Mon-Fri)

  • Chat & email via Gorgias or Zendesk

  • Shopify-trained agent

  • Free agent replacement

Growth

£1200/mo

For phone, chat & email support:

Get Started

Everything in Starter, plus:

  • UK phone number for voice support

  • Returns handling & upsell training

  • Customer satisfaction & quality checks

  • Direct founder support

Frequently Asked Questions

Find answers to commonly asked questions about our products and services.

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